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Airline support and escalation

EVA Air canceled my flight. Should I rebook or request a refund?

Choose the booking action that matches your request and call an independent travel service directly. You can read the airline guide below instead.

Any telephone options shown here are for new bookings, flight changes or cancellations only. They are not baggage-claim, loyalty-account or refund-status support.

Prefer to read first? Open the guide below

Use EVA’s flight-disruption process, not ordinary voluntary cancellation, when your ticket qualifies under its cancellation or significant-change policy.

Published by Flight HelpPage revision published September 24, 2026

EVA Air canceled my flight. Should I rebook or request a refund?

The general rules cover confirmed EVA tickets starting with 695 and UNI tickets starting with 525, subject to the stated disruption conditions.

Flight planning tools for comparing booking and fare details before paying

Important unknowns

Replacement availability, applicable event waiver and individual refund amount are unknown.

What to do next

Use EVA’s flight-disruption process, not ordinary voluntary cancellation, when your ticket qualifies under its cancellation or significant-change policy.
Review Ticket changes/refunds due to flight irregularities or extraordinary events from EVA Air and verify the current page before completing this task.

Sources and last checked

Ticket changes/refunds due to flight irregularities or extraordinary eventshttps://www.evaair.com/en-global/customer-services/ticket-changes-refunds-due-to-schedule-changes/Checked 2026-09-22