Editorial standards

Source priority

We prefer official airline policies, contracts of carriage, tariffs and government or regulator material. Secondary sources may help discover a question, but they do not silently become evidence for an airline rule.

Original writing

Flight Help does not publish copied airline pages as articles. Source material is reviewed for the underlying rule, scope, conditions and exceptions, then rewritten as original guidance for a specific user task. A source link and checked date are shown when they materially help verification.

Facts before prose

A draft, template or model-generated sentence cannot create a fact. Material claims must remain traceable to reviewed evidence. When a condition cannot be confirmed, the page says so rather than filling the gap with a typical rule.

Airline-specific value

Changing one airline name to another must not leave substantially the same page. Airline-specific restrictions, booking channel, ticket type, route, timing and exceptions determine the answer. Pages that fail this test are held for revision or removed from the indexable set.

Commercial independence

Telephone payout, campaign availability and commercial eligibility cannot create or alter editorial facts, passenger-rights guidance or comparison results. Read the commercial disclosure for the separate assistance model.

Corrections and freshness

Airline rules can change. Material pages carry source and freshness context, and confirmed changes are handled through the corrections process rather than silently rewriting every related page.