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What should I do if my SWISS automated check-in email has not arrived?

First check that you selected automated check-in for a booking made through swiss.com. SWISS says this service checks eligible travelers in about 20 hours before departure. If no pass or notification has arrived by 19 hours before departure, check spam and then use ordinary online or airport check-in rather than assuming the automation succeeded.

Carry-on, checked baggage, pet carrier and stroller prepared for airport travel

What this answer depends on

  • SWISS automated check-in selected during swiss.com booking; not all booking channels
  • SWISS limits this automated service to bookings through its own website where the option was selected during booking. A reservation made elsewhere is not proven eligible merely because it appears in a SWISS account. Check the booking channel and selected option before waiting for a message that the service was not configured to send.
  • The airline names a point for checking spam and moving to another check-in method. Use the reservation to verify the actual status and obtain a pass. Do not regard a quiet inbox as confirmation that every passenger and flight has been processed. The useful outcome is a usable boarding pass and clear remaining instructions, not merely an email-search result.
  • SWISS says a forgotten or unprintable boarding pass can be printed at an airport machine or counter within the applicable check-in time. That is a recovery route, not permission to arrive after the airport cutoff. Check the departure airport’s requirements if an airport visit is now needed.
  • SWISS automated check-in is selected during swiss.com booking and occurs approximately 20 hours before departure.
  • If no automated pass/notification arrives by 19 hours before departure, SWISS recommends checking spam and then ordinary online or airport check-in.
  • SWISS allows a replacement printed boarding pass from an airport machine or counter within the applicable check-in time.

Important exceptions

  • The approximate automation time is not a guaranteed email-delivery service level. Booking and route eligibility still apply. This article does not establish an airport-wide deadline or that an agent-made booking qualifies for this particular automated service.

What to do next

  1. Confirm that the booking was made on swiss.com and automated check-in was selected.

  2. Check the inbox and spam folder at the point specified by SWISS if no notification has arrived.

  3. Use ordinary online check-in or the airport fallback to confirm status and obtain the correct pass.

  4. If paper is needed, use a supported airport machine or counter within the applicable airport check-in time.

  5. Have the booking reference or e-ticket number, selected automation option, flight date and the email address used for the reservation. Keep any check-in result you subsequently receive.

More booking questions

Does booking through an agency automatically qualify?

The described automated service is exclusive to bookings through swiss.com with the option selected.

Checked againstFAQs: Check-in

Should I keep waiting once the email is missing?

SWISS gives a spam-check and manual online/airport fallback rather than advising indefinite waiting.

Checked againstFAQs: Check-in

Sources and last checked