Is my old Air Canada Travel Voucher still valid after AC Wallet launched?

Air Canada says existing Travel Vouchers remain valid until their value is used, even though it no longer offers new ones as a credit option. Do not replace the voucher’s rules with AC Wallet rules merely because the website now emphasizes the wallet. Keep the original voucher and use a supported redemption channel.

What this answer depends on

  • An already issued Air Canada Travel Voucher; not an Electronic Travel Voucher or Future Travel Credit.
  • Existing Air Canada Travel Vouchers remain valid until fully redeemed and have no expiry date.
  • These vouchers are transferable and support multiple uses, unlike the one-use Future Travel Credit.
  • Travel Vouchers are not accepted through the Air Canada mobile app or at airport locations; the published supported channels include the website, Air Canada and travel agents.

Important exceptions

  • This does not create a right to request a newly issued legacy voucher or convert a different credit into one. The voucher has flight, product and payment restrictions beyond its lack of expiry. Agency handling and a specific transaction’s availability still need confirmation.

What to do next

  1. Read the exact product name on the voucher. Electronic Travel Vouchers and Future Travel Credits have different validity rules and must not be treated as the legacy Travel Voucher.

  2. Locate the original voucher number and remaining-value record. Store access details privately rather than posting them in a refund inquiry or public forum.

  3. Use a supported channel. If the app does not show the voucher, try the documented website route or contact its issuer rather than concluding it expired.

  4. After a partial redemption, retain the remaining-balance record with the original voucher. Ask the issuer to reconcile any mismatch before discarding the old document.

  5. Original voucher email, exact instrument name, remaining balance, intended redemption channel and payment currency.

More booking questions

Does the end of new voucher issuance cancel old vouchers?

Air Canada explicitly says existing Travel Vouchers continue to be valid until used.

Checked againstAir Canada credit options

Can the mobile app’s rejection establish that it expired?

No. The app is not a supported channel for this voucher under the published terms.

Checked againstAir Canada credit options

Sources and last checked