Will choosing AC Wallet make the refundable part of my ticket nonrefundable?

Yes. Air Canada says that choosing AC Wallet converts the unused ticket value, including any originally refundable portion, into a nonrefundable wallet credit. Compare the cash-refund and wallet outcomes before accepting. A wallet balance is not a temporary holding account from which you can later request the same cash refund.

What this answer depends on

  • An eligible Air Canada booking being voluntarily canceled with AC Wallet offered as the credit option.
  • Selecting AC Wallet turns all eligible unused ticket value into credit; an originally refundable portion then ceases to be refundable.
  • AC Wallet credits cannot be transferred to another wallet after posting.
  • Fully refundable fares are excluded from AC Wallet eligibility in the detailed terms, so not every refundable booking will be offered this choice.

Important exceptions

  • The wallet terms contain a distinction between a refundable component and an entirely refundable fare. This page does not resolve an individual ticket that appears to fall into both descriptions. Compensation credits for airline disruptions are a separate subject and are not used to establish these voluntary-cancellation rules.

What to do next

  1. Read the cancellation offer as a choice of settlement, not simply a faster way to receive money. Identify the amount described as refundable and the amount offered as wallet credit.

  2. Resolve any inconsistency between the displayed option and the detailed eligibility terms before confirming. In particular, a mixed ticket with a refundable component is not necessarily the same as a fully refundable fare.

  3. Choose a wallet only after considering whether you can use that restricted balance. Record the validity date and the Aeroplan account that will receive it.

  4. After confirmation, retain the accepted offer alongside the wallet posting. If the result differs from what you selected, present that evidence to the issuer rather than assuming a credit-to-cash conversion is available.

  5. Cancellation quote, fare components, original payment breakdown, Aeroplan account and displayed wallet expiry.

More booking questions

Is AC Wallet simply a pending card refund?

No. It is a separate credit instrument with its own restrictions.

Checked againstAir Canada credit options

Should every refundable fare show a wallet option?

No. The detailed terms exclude fully refundable fares; ask about a conflicting offer before accepting it.

Checked againstAir Canada credit options

Sources and last checked