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Airline support and escalation

How to request reimbursement from United after a disruption

Choose the booking action that matches your request and call an independent travel service directly. You can read the airline guide below instead.

Any telephone options shown here are for new bookings, flight changes or cancellations only. They are not baggage-claim, loyalty-account or refund-status support.

Prefer to read first? Open the guide below

Make an expense request that identifies what United did not provide, not just a request to “refund my flight.” DOT records United commitments for controllable disruptions, including qualifying meals and overnight hotel support;

Published by Flight HelpPage revision published September 24, 2026

How to request reimbursement from United after a disruption

this is different from a promise to repay any hotel or replacement flight you choose yourself.

Traveler organizing trip records and next steps after a flight disruption

Important unknowns

Reimbursement portal workflow, approved amount and controllability of the actual event unknown.

What to do next

Review Cancellation and Delay Dashboard: alternative text from U.S. Department of Transportation and verify the current page before completing this task.
Review Airline Customer Service Dashboard from U.S. Department of Transportation and verify the current page before completing this task.
Review United Airlines app — developer description from United Airlines (developer listing on Apple App Store) and verify the current page before completing this task.

Sources and last checked

Cancellation and Delay Dashboard: alternative texthttps://www.transportation.gov/resources/individuals/aviation-consumer-protection/airline-cancellation-delay-dashboard-htmlChecked 2026-09-22
Airline Customer Service Dashboardhttps://www.transportation.gov/airconsumer/airline-customer-service-dashboardChecked 2026-09-22
United Airlines app — developer descriptionhttps://apps.apple.com/us/app/united-airlines/id449945214Checked 2026-09-22