SWISS wheelchair assistance: make the request before travel

SWISS wheelchair assistance: make the request before travel

Its policy distinguishes airport assistance, transport of personal mobility equipment, and onboard wheelchair arrangements. The return point for a personal wheelchair can depend on the airport, so a gate return should not be promised for every journey. Explain whether you can walk, climb steps, and transfer to a seat. Supply the wheelchair's dimensions, weight, and battery details, and include all connecting flights. Ask for the assistance request and equipment review to be confirmed separately. For a short-haul flight, check the onboard wheelchair arrangement explicitly rather than assuming the aircraft carries one. Save the instructions and confirm the airport meeting point before departure. Put clear handling and battery instructions with the wheelchair, while keeping essential removable items accessible. Ask where you will receive your chair at the connection and destination, and what airport wheelchair support will be available until that handover occurs.