American Airlines wheelchair and mobility-device assistance
An aisle-chair request also differs from personal-care assistance: cabin staff do not provide lifting or personal care inside the lavatory. Tell American whether you can walk short distances, use stairs, and transfer into the aircraft seat. For a personal wheelchair, provide the dimensions, weight, battery information, and handling instructions. Ask for support through every connection and arrival, then keep the confirmation with your travel documents. Before departure, clarify where you should meet airport staff and where your own chair will be returned. Pack essential detachable components so they are identifiable and protected. Discuss any transfer or personal-care support you need beyond the airline's service, and check the arrangement again if a schedule change moves you to another aircraft or operator.
Important unknowns
- American Airlines mobility and device policy; personal care and aircraft constraints remain separate.
More booking questions
Describe the assistance or device
Tell American whether you can walk short distances, use stairs, and transfer into the aircraft seat. For a personal wheelchair, provide the dimensions, weight, battery information, and handling instructions. Ask for support through every connection and arrival, then keep the confirmation with your travel documents.
Checked againstMobility and medical devices
Check the arrangements before departure
Before departure, clarify where you should meet airport staff and where your own chair will be returned. Pack essential detachable components so they are identifiable and protected. Discuss any transfer or personal-care support you need beyond the airline's service, and check the arrangement again if a schedule change moves you to another aircraft or operator.
Checked againstMobility and medical devices
Sources and last checked
- Mobility and medical deviceshttps://www.aa.com/web/i18n/travel-info/special-assistance/mobility-and-medical-devices.html