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ANA wheelchair assistance: use a mobility and equipment checklist

A personal wheelchair is checked without an ordinary baggage charge, but its size, weight, battery, and the aircraft's loading capability still need review. A reservation alone does not resolve those equipment questions. Explain your ability to walk, climb stairs, and transfer into the aircraft seat. Prepare the wheelchair's folded dimensions and the manufacturer's battery details, including removable components and spare batteries. Give ANA the full itinerary so the assessment covers the aircraft and airports on every segment. Keep the checklist and the airline's instructions available at check-in. Label removable parts and write brief handling directions for staff. Ask where the wheelchair will be handed over and returned, and arrange any personal assistance beyond the airline's stated service. If your aircraft or routing changes, confirm the equipment review again instead of assuming the earlier decision automatically transfers.

Carry-on, checked baggage, pet carrier and stroller prepared for airport travel

Important unknowns

  • ANA walking-disability assistance and personal-wheelchair assessment; operating aircraft and airport constraints apply.

What to do next

  1. Prepare the wheelchair's folded dimensions and the manufacturer's battery details, including removable components and spare batteries.

  2. Keep the checklist and the airline's instructions available at check-in.

  3. Ask where the wheelchair will be handed over and returned, and arrange any personal assistance beyond the airline's stated service.

  4. Review Customers with Walking Disabilities from ANA and verify the current page before completing this task.

More booking questions

Describe the assistance or device

Explain your ability to walk, climb stairs, and transfer into the aircraft seat. Prepare the wheelchair's folded dimensions and the manufacturer's battery details, including removable components and spare batteries. Give ANA the full itinerary so the assessment covers the aircraft and airports on every segment.

Checked againstCustomers with Walking Disabilities

Check the arrangements before departure

Keep the checklist and the airline's instructions available at check-in. Label removable parts and write brief handling directions for staff. Ask where the wheelchair will be handed over and returned, and arrange any personal assistance beyond the airline's stated service. If your aircraft or routing changes, confirm the equipment review again instead of assuming the earlier decision automatically transfers.

Checked againstCustomers with Walking Disabilities

Original planning method

How can I label device details without guessing?

On the device sheet, label each specification with its source, such as the manufacturer’s documentation or your own measurement. Mark estimates as estimates and leave missing details unknown; do not guess a battery type or change the device to fill a blank.

What to do next

Use the source-labeled record when asking about the actual device and itinerary.

Limitations

  • This method does not supply a battery rule or decide equipment acceptance.

Sources and last checked