ANA wheelchair assistance: use a mobility and equipment checklist
A personal wheelchair is checked without an ordinary baggage charge, but its size, weight, battery, and the aircraft's loading capability still need review. A reservation alone does not resolve those equipment questions. Explain your ability to walk, climb stairs, and transfer into the aircraft seat. Prepare the wheelchair's folded dimensions and the manufacturer's battery details, including removable components and spare batteries. Give ANA the full itinerary so the assessment covers the aircraft and airports on every segment. Keep the checklist and the airline's instructions available at check-in. Label removable parts and write brief handling directions for staff. Ask where the wheelchair will be handed over and returned, and arrange any personal assistance beyond the airline's stated service. If your aircraft or routing changes, confirm the equipment review again instead of assuming the earlier decision automatically transfers.

Important unknowns
- ANA walking-disability assistance and personal-wheelchair assessment; operating aircraft and airport constraints apply.
More booking questions
Describe the assistance or device
Explain your ability to walk, climb stairs, and transfer into the aircraft seat. Prepare the wheelchair's folded dimensions and the manufacturer's battery details, including removable components and spare batteries. Give ANA the full itinerary so the assessment covers the aircraft and airports on every segment.
Checked againstCustomers with Walking Disabilities
Check the arrangements before departure
Keep the checklist and the airline's instructions available at check-in. Label removable parts and write brief handling directions for staff. Ask where the wheelchair will be handed over and returned, and arrange any personal assistance beyond the airline's stated service. If your aircraft or routing changes, confirm the equipment review again instead of assuming the earlier decision automatically transfers.
Checked againstCustomers with Walking Disabilities
Original planning method
How can I label device details without guessing?
On the device sheet, label each specification with its source, such as the manufacturer’s documentation or your own measurement. Mark estimates as estimates and leave missing details unknown; do not guess a battery type or change the device to fill a blank.
What to do next
Use the source-labeled record when asking about the actual device and itinerary.
Limitations
- This method does not supply a battery rule or decide equipment acceptance.
Sources and last checked
- Customers with Walking Disabilitieshttps://www.ana.co.jp/en/us/travel-information/customers-with-disabilities/walking-disabilities/