Can I request an ANA award refund after ticket expiry if I canceled before departure?

ANA describes two separate timing requirements: the reserved flight must be canceled before departure, and the unused-award refund request must be received within its stated post-expiry window. The later refund window is not permission to no-show. Preserve proof of timely flight cancellation before relying on the separate refund-request deadline.

What this answer depends on

  • An ANA Mileage Club international or partner award canceled before the reserved flight departed, with a later unused-award refund request.
  • An unused award is not eligible for refund when the reserved flight was not canceled before departure.
  • The notes require refund requests during business hours and receipt no later than thirty days after the award ticket expires.
  • All segments must remain unused, and miles expired at refund processing cannot be returned.

Important exceptions

  • The source also instructs customers to complete standard online refunds before the first flight. A late request therefore needs ANA to resolve its documented cancellation history and servicing route; this page does not guarantee acceptance. The post-expiry provision cannot revive a no-show or expired miles.

What to do next

  1. Establish whether the flight reservation was successfully canceled before departure. Keep the actual cancellation confirmation, not only an unanswered message requesting cancellation.

  2. Find the award ticket’s expiry date and assess the separate refund-request window. Do not calculate it from the last flight date unless ANA confirms that is the ticket’s expiry.

  3. Contact ANA through the permitted refund channel and explain that the flight was canceled earlier. Ask how the post-expiry notes apply to your recorded cancellation and current request.

  4. Reconcile any eligible refund with mileage expiry at processing and the applicable fee. Save the agent’s case reference if the ticket is no longer accessible online.

  5. Pre-departure cancellation confirmation, original departure, ticket expiry, unused-coupon status and mileage validity.

More booking questions

Can I skip the flight and apply within thirty days after expiry?

No. The source separately excludes flights not canceled before departure.

Checked againstANA International Flight AwardsPartner Flight Awards

Does the refund-request window renew my miles?

No. Mileage validity is assessed separately at processing.

Checked againstANA International Flight AwardsPartner Flight Awards

Sources and last checked