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What to do when Japan Airlines cancels your international flight

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Check whether your ticket falls under JAL’s international involuntary-change procedure: it covers affected JAL-issued tickets beginning with 131 and flights operated by the JAL Group.

Published by Flight HelpPage revision published September 24, 2026

What to do when Japan Airlines cancels your international flight

Different procedures may apply to a flight operated by another carrier.

Traveler comparing an original flight plan with changed or cancellation options

Important unknowns

Other carrier tickets, seat availability and separate statutory compensation not decided.

What to do next

Check whether your ticket falls under JAL’s international involuntary-change procedure: it covers affected JAL-issued tickets beginning with 131 and flights operated by the JAL Group.
Review Involuntary reservation changes and ticket refunds from Japan Airlines and verify the current page before completing this task.

Sources and last checked

Involuntary reservation changes and ticket refundshttps://www.jal.co.jp/jp/en/inter/change/irregular/ticket-handling/Checked 2026-09-22