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Airline support and escalation

Air Canada canceled my flight. Which request should I make?

Choose the booking action that matches your request and call an independent travel service directly. You can read the airline guide below instead.

Any telephone options shown here are for new bookings, flight changes or cancellations only. They are not baggage-claim, loyalty-account or refund-status support.

Prefer to read first? Open the guide below

First confirm the cancellation against your flight number and travel date using Air Canada’s flight-status information. Keep the airline notification and your original itinerary.

Published by Flight HelpPage revision published September 24, 2026

Air Canada canceled my flight. Which request should I make?

Then separate two decisions: whether you still want replacement travel, and whether you are seeking money back or reimbursement for expenses. These are not interchangeable requests.

Traveler organizing trip records and next steps after a flight disruption

Important unknowns

Cause of disruption, applicable jurisdiction and personal compensation eligibility are unknown.

What to do next

First confirm the cancellation against your flight number and travel date using Air Canada’s flight-status information.
Keep the airline notification and your original itinerary.
Then separate two decisions: whether you still want replacement travel, and whether you are seeking money back or reimbursement for expenses.
Review Flight disruptions from Air Canada and verify the current page before completing this task.

Sources and last checked

Flight disruptionshttps://www.aircanada.com/ca/en/aco/home/fly/flight-information/flight-disruptions.htmlChecked 2026-09-22
Refundshttps://www.transportation.gov/individuals/aviation-consumer-protection/refundsChecked 2026-09-22