Who handles cancellation of a Star Alliance upgrade bought with TAP miles?

Separate the flight operator’s upgrade cancellation from the program’s mileage refund. TAP’s terms direct the upgrade cancellation to the operating airline while applying a TAP Miles&Go refund fee to the returned upgrade miles. Canceling the upgrade is not necessarily the same as refunding the underlying paid ticket.

What this answer depends on

  • A Star Alliance upgrade paid with TAP Miles&Go miles on another operating airline.
  • Cancellation of a Star Alliance mileage upgrade is handled directly with the operating airline.
  • TAP Miles&Go applies a fee to refund miles used for the Star Alliance upgrade.
  • The original ticket’s conditions remain applicable, and upgrade miles are debited by trip segment.

Important exceptions

  • This is the Star Alliance upgrade product, not an award ticket, auction upgrade or cash cabin supplement. Partner exceptions and exact fare restrictions require direct confirmation. No mileage availability or fee amount is invented.

What to do next

  1. Identify the operating airline, paid ticket issuer and TAP account that supplied the upgrade miles. These may be different parties with different responsibilities.

  2. Tell the operator whether you want to cancel only the upgrade or the flight itself. Confirm the effect on the underlying reservation before authorizing any release.

  3. Ask TAP to assess the upgrade-mile refund and applicable fee against the affected segments. Keep the operator’s cancellation confirmation available.

  4. Check the base ticket and mileage account separately. An upgrade disappearing from the reservation should not be treated as proof that the underlying fare has been refunded.

  5. Operating carrier, original paid ticket, upgrade segment record, TAP mileage debit and cancellation references.

More booking questions

Does the program that supplied the miles necessarily cancel the partner upgrade itself?

The cited terms direct that cancellation to the operating airline.

Checked againstTAP Miles&Go Programme Terms and Conditions

Does canceling an upgrade make the original fare refundable?

The original fare conditions continue to apply.

Checked againstTAP Miles&Go Programme Terms and Conditions

Sources and last checked