Do TAP Miles&Go award cancellations need separate requests for miles and airport taxes?

Plan for both the mileage balance and the cash-tax request. TAP directs airport-tax refund requests through its online refund path but directs mileage refunds to the Contact Center. Completing one action should not be treated as proof that the other component has been requested or settled.

What this answer depends on

  • A TAP Miles&Go award ticket the passenger wishes to cancel voluntarily.
  • Airport-tax refunds for Miles&Go tickets can be requested through the stated online refund route.
  • Mileage refunds must be requested through TAP’s Contact Center; penalties may apply.
  • Once travel begins, the program’s award miles are nonrefundable.

Important exceptions

  • This does not promise that every tax or surcharge is refundable or that both components settle together. Partner-operated flights are assessed through the issuing program; a reward issued by a different program is not covered by this TAP Miles&Go procedure.

What to do next

  1. Identify the issuing Miles&Go account, ticket number and whether any flight was used. Separate the tax receipt from the mileage debit.

  2. Ask the Contact Center to establish mileage eligibility and the cancellation scope. Confirm the applicable fee before authorizing the action.

  3. Use the stated tax-refund route for the eligible cash component and keep its reference with the mileage request. Ask whether the airline has already opened that component to avoid duplicates.

  4. Reconcile the loyalty account and original payment record separately. A restored mileage entry is not evidence that airport taxes have arrived, and a tax refund is not proof of mileage restoration.

  5. Miles&Go account, award ticket, tax receipt, flown-status record and references for both requests.

More booking questions

Does the ordinary tax form also request all my miles back?

The public procedure sends mileage refunds to the Contact Center.

Checked againstTAP refundsTAP Miles&Go Programme Terms and Conditions

Can I use the unused-award assumption after starting the trip?

No. The program states that miles are nonrefundable once travel begins.

Checked againstTAP refundsTAP Miles&Go Programme Terms and Conditions

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