Does JetBlue’s current disruption plan offer travel credits or TrueBlue points?

What this answer depends on

• JetBlue’s current customer service plan, with the membership, route, event and expense conditions stated below. Program benefits do not replace statutory rights.
• The reviewed plan lists 5,000 TrueBlue points for an eligible controllable departure delay of more than 3 hours or a controllable cancellation less than 4 hours before scheduled departure.
• The passenger must have a TrueBlue account in their own name associated with the reservation before the cancellation or before arrival of the delayed flight; the table does not provide this points benefit to nonmembers.
• The points program excludes flights to or from Canada and flights departing Europe. JetBlue separately directs relevant passengers to the applicable Canadian, EU or UK rights process.
• JetBlue says eligible passengers are notified automatically within 24 hours of scheduled departure, with possible additional points for Mosaic members; the page does not specify one universal Mosaic increment.
• JetBlue specifically asks agency-booked passengers to ensure the TrueBlue number is associated with the airline reservation. The booking channel does not replace the program’s account-timing requirement.