Does canceling an EVA ticket refund a successful EVABidDeal upgrade?

Do not combine the successful bid payment with the base-ticket refund assumption. EVA says a successful EVABidDeal upgrade is nonrefundable and tied to the specified date and flight. Ask for the ticket and upgrade components separately so a refundable fare is not mistaken for a refundable bid.

What this answer depends on

  • A successful EVABidDeal upgrade and a later voluntary cancellation of the underlying EVA flight ticket.
  • A successful EVABidDeal upgrade is non-exchangeable and nonrefundable.
  • The upgrade is valid only for the date and flight shown on the ticket.
  • Ticket refunds and ancillary refund inquiries use their respective ticket or ancillary-document identifiers.

Important exceptions

  • This article covers a passenger’s voluntary cancellation. A bid that did not succeed, a service not delivered by the airline or an operational disruption requires a different assessment and is not decided here. No additional waiver is implied.

What to do next

  1. Locate the successful bid confirmation and the original flight receipt. Establish which payment purchased the base ticket and which purchased the upgrade.

  2. Ask the issuer to assess the voluntary ticket refund without assuming the bid will be included. Identify any ancillary document attached to the upgrade transaction.

  3. Review the cancellation scope and the separate treatment of the successful upgrade before confirming. Do not substitute mileage-upgrade rules for the auction product.

  4. Keep both the ticket settlement and bid confirmation. Raise a discrepancy against the relevant transaction rather than reporting the combined original spending as a missing fare refund.

  5. Successful EVABidDeal confirmation, exact date and flight, base-ticket receipt, payment records and any ancillary document.

More booking questions

Does a refundable base fare automatically make the successful bid refundable?

The source states a separate nonrefundable condition for the successful bid.

Checked againstRefund application / refund inquiry

Can I use mileage-upgrade refund rules for EVABidDeal?

They are different products; identify the successful bid transaction itself.

Checked againstRefund application / refund inquiry

Sources and last checked