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Aer Lingus mobility assistance: request it again after an online flight change

Its special-assistance page also directs near-departure requests to telephone support. A particularly important warning is that an online booking change does not automatically carry a special-assistance request into the new booking: the request must be made again. Describe the help you need at departure, during connections, and on arrival. For your own wheelchair, prepare its dimensions, weight, battery details, and handling instructions. Include the operating airline for each sector, especially when the trip contains an Aer Lingus Regional or partner-operated flight. Keep the assistance confirmation with the reservation and recheck it whenever the flight changes. Before departure, identify the airport meeting point and explain any transfer or seating needs. Do not confuse an airport wheelchair request with approval of a powered mobility device or with personal care during the flight; discuss each requirement through the appropriate assistance process.

Carry-on, checked baggage, pet carrier and stroller prepared for airport travel

Important unknowns

  • Aer Lingus mobility-assistance request and post-change reapplication; device and operator conditions remain separate.

What to do next

  1. Keep the assistance confirmation with the reservation and recheck it whenever the flight changes.

  2. Review Special assistance from Aer Lingus and verify the current page before completing this task.

  3. Review Disability assistance from Aer Lingus and verify the current page before completing this task.

More booking questions

Describe the assistance or device

Describe the help you need at departure, during connections, and on arrival. For your own wheelchair, prepare its dimensions, weight, battery details, and handling instructions. Include the operating airline for each sector, especially when the trip contains an Aer Lingus Regional or partner-operated flight.

Checked againstSpecial assistanceDisability assistance

Check the arrangements before departure

Keep the assistance confirmation with the reservation and recheck it whenever the flight changes. Before departure, identify the airport meeting point and explain any transfer or seating needs. Do not confuse an airport wheelchair request with approval of a powered mobility device or with personal care during the flight; discuss each requirement through the appropriate assistance process.

Checked againstSpecial assistanceDisability assistance

Sources and last checked