How can I document and submit a baggage claim to United Airlines?

If you already reported the missing or damaged bag to United Airlines, use your report number to track it and start any required claim. Keep the baggage tag and receipts until the case is closed.

What to do next

  1. Locate the United case

    Match the report to the exact traveler, trip and affected baggage tag.

  2. Track the reported bag

    Use United's existing delivery case instead of opening an unrelated claim.

  3. Keep supporting records

    Preserve the reference, tag and receipts while the case remains open.

  4. Follow the case transition

    Use the claim step United provides for the case and save its confirmation.

More booking questions

What United report must be located before a baggage claim?

Locate the United report for the bag that did not arrive and confirm that its traveler, trip and tag details are correct.

Confirm before booking

  • Confirm for this trip: Locate the United case.

Checked againstUnited delayed baggage reporting

How should United delivery tracking be separated from a claim?

Use the report reference for delivery tracking first; a later claim follows only when United's case process calls for it.

Confirm before booking

  • Confirm for this trip: Track the reported bag.

Checked againstUnited delayed baggage reporting

Which records support United baggage follow-up?

Retain the report reference, baggage tag and relevant receipts for delivery follow-up or the later claim.

Confirm before booking

  • Confirm for this trip: Keep supporting records.

Checked againstUnited delayed baggage reporting

Sources and last checked