How can I rebook a flight with Southwest Airlines?
A Southwest rebooking begins by deciding whether the traveler still has an active reservation or already holds flight credit. The fare product determines how retained value behaves, while the new flight determines any fare difference. Use the direct flight channel only for eligible flight bookings; a vacation package should remain with the package issuer throughout servicing. Retrieve the Southwest confirmation and identify the fare product printed on the booking before choosing Change or Cancel. For this rebooking decision, reconcile Southwest confirmation with active ticket versus stored credit object, then compare Southwest flight-credit against remaining credit after value application. Record the new Southwest confirmation, the form and owner of any remaining value, and the status of every traveler on the reservation.
Important exceptions
- A disruption waiver and a voluntary rebooking are not interchangeable.
- A credit balance does not guarantee that every route, traveler, product or seller can use it.
- Do not rebook through a seller that cannot see or apply the original ticket value.
- Stop if the proposed ticket leaves the old itinerary active or creates duplicate live segments.
- Do not assume a credit works for another traveler, route or operating carrier.
More booking questions
Does the Southwest traveler still have an active booking or flight credit?
First distinguish an active reservation from stored flight credit before choosing the next booking action.
Confirm before booking
- Confirm for this ticket: Identify the object.
Checked againstChanging or cancelling flightsRebook or change a tripFare informationRefund policy
How does the Southwest fare product affect retained value?
The fare product controls retained-value rules while the selected replacement controls any fare difference.
Confirm before booking
- Confirm for this ticket: Read the fare product.
Checked againstChanging or cancelling flightsRebook or change a tripFare informationRefund policy
Who services a Southwest vacation-package rebooking?
A vacation package stays with the package issuer; do not move it into the direct flight-only workflow.
Confirm before booking
- Confirm for this ticket: Keep the correct channel.
Checked againstChanging or cancelling flightsRebook or change a tripFare informationRefund policy
Sources and last checked
- Changing or cancelling flightshttps://support.southwest.com/helpcenter/article/changing-cancelling-flights
- Rebook or change a triphttps://support.southwest.com/helpcenter/article/rebook-or-change-trip
- Fare informationhttps://www.southwest.com/fare-information/
- Refund policyhttps://support.southwest.com/helpcenter/article/refund-policy