SAS canceled one flight: request the unused journey before its deadline

If SAS cancels a flight and you decide not to travel, identify all unused flights on that booking. Its cancellation procedure permits a refund request covering an unaffected return when it is part of the same booking. This does not establish a refund for a separately ticketed return or travel already used.

Important unknowns

  • The source does not establish the outcome of an individual request. Confirm current instructions with the airline; the effective date of these provisions is not established.

What to do next

  1. Identify the account

    Cancel before the first unused flight departs and retain the confirmation showing the affected flights and travelers.

  2. Use the official recovery route

    For an agency purchase, contact the agency first. If it cannot help, SAS offers a direct refund application, except for bookings through U.S. travel agents. SAS Holidays bookings use SAS Holidays support.

  3. Keep your request focused

    Choose your option deliberately: after accepting an option, further changes depend on the original ticket rules. This process does not establish a fixed compensation award.

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