How can I cancel a flight with Philippine Airlines?

First separate a voluntary cancellation from a PAL-caused disruption, then identify the ticket issuer and fare conditions. For a voluntary request, refundable versus non-refundable status, unused versus partly used travel, taxes, payment method and the no-show cut-off can all change the result; an agency-issued ticket returns to the agency.

What this answer depends on

  • Confirm voluntary or involuntary cause in the exact booking before submitting.
  • Confirm seller and issuer in the exact booking before submitting.
  • Confirm refundable status in the exact booking before submitting.
  • Confirm used travel in the exact booking before submitting.
  • Confirm time to departure in the exact booking before submitting.
  • Confirm later segments in the exact booking before submitting.
  • Confirm U.S. scope and payment method in the exact booking before submitting.

Important exceptions

  • The U.S. 24-hour branch is conditional on its seller, purchase-time and departure-timing scope; it is not a worldwide rule.
  • Non-refundable fare value and refundable taxes are separate questions.

Important unknowns

  • Seller or merchant: check the live booking or cancellation result before confirming.
  • Who issued the ticket: check the live booking or cancellation result before confirming.
  • Flight only or package: check the live booking or cancellation result before confirming.
  • Operating carrier: check the live booking or cancellation result before confirming.
  • Fare or award product: check the live booking or cancellation result before confirming.
  • Booking time: check the live booking or cancellation result before confirming.
  • Departure time: check the live booking or cancellation result before confirming.
  • Unused or partly used segments: check the live booking or cancellation result before confirming.
  • Check in or no show state: check the live booking or cancellation result before confirming.
  • Payment method: check the live booking or cancellation result before confirming.
  • Point of sale and jurisdiction: check the live booking or cancellation result before confirming.
  • Live cancellation result: check the live booking or cancellation result before confirming.

What to do next

  1. Use the receipt to identify whether PAL or an agency issued the ticket.

  2. Confirm that the request is voluntary; if PAL cancelled or disrupted the flight, use the involuntary-refund branch instead.

  3. Read the fare conditions and establish whether the ticket is wholly unused or partly used.

  4. Cancel before the applicable cut-off and review all later segments rather than simply missing the flight.

  5. Check the displayed fare, tax, fee and payment-method result before submitting and retain the confirmation.

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