Lufthansa damaged bag: choose the offered repair, replacement or current-value route

After reporting damage to an ordinary bag, check which remedy is offered. Lufthansa may provide an airport replacement in an equivalent price range. If you decline immediate replacement, a link on the receipt can let you select a bag online for delivery.

Important unknowns

  • The source does not establish the outcome of an individual request. Confirm current instructions with the airline; the effective date of these provisions is not established.

What to do next

  1. Identify the account

    For an online damage report, Dolfi assesses whether to repair the bag or issue a replacement voucher. Choosing a more expensive replacement requires paying the difference.

  2. Use the official recovery route

    If repair or replacement is impossible, or you refuse it, Lufthansa uses current value: a 15% deduction for each year or part thereof, with deductions capped at 70%. Compare that assessment with the offered remedy before deciding. This procedure excludes mobility aids.

Sources and last checked