When may a traveler qualify for a flight refund from LOT Polish Airlines?

A LOT Polish Airlines refund has at least three branches: a LOT-cancelled flight, a narrowly scoped 24-hour direct-sale cancellation, and an ordinary voluntary refund governed by fare conditions.

What this answer depends on

  • For a LOT-cancelled flight, a traveler who does not accept alternatives may request the unused ticket value; a partially used ticket is evaluated by untraveled sections.
  • LOT's 24-hour full-refund option applies only when all stated conditions match, including direct purchase, an 080 ticket, timing and no prior exchange.
  • A ticket purchased from an agency or third-party seller returns to the ticket issuer for the applicable cancellation procedure.
  • An ordinary voluntary LOT refund exists only if the applied fare permits it; unused and partially used tickets have different calculations and fare-condition fees may be deducted.

Important exceptions

  • The result may differ depending on airline cancelled vs voluntary.
  • The result may differ depending on direct vs third party.
  • The result may differ depending on scoped 24h vs standard.
  • The result may differ depending on unused vs partially used.
  • The result may differ depending on refund vs rebooking.
  • The result may differ depending on original vs exchanged ticket.

Important unknowns

  • Who charged you for the ticket: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Who issued the ticket: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Where the ticket was bought and which rules apply: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Cause of change: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Accepted alternative: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Fare product: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Departure time: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Used segments: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Payment method: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Live refund or credit result: Check the exact ticket, itinerary and current official refund process before relying on an answer.

What to do next

  1. Find the receipt and identify who charged you, ticket issuer and original seller.

  2. Retrieve the exact reservation and record every airport and operating airline.

  3. Separate an airline-caused cancellation or significant itinerary change from a voluntary cancellation.

  4. Check whether an offered alternative, credit, voucher or rebooking was accepted.

  5. Identify the fare product, booking time, departure time, and whether any segment or paid service was used.

  6. Apply only the jurisdiction and airline policy whose scope matches the ticket and itinerary.

  7. Compare refund-to-original-payment, credit, voucher and tax-only outcomes without treating them as equivalent.

  8. Review which passengers, segments and extras will be cancelled before submitting the official request; save the confirmation.

Sources and last checked