LOT disruption removed your accepted bid upgrade: check the separate refund

LOT’s full Bidding Upgrade refund provisions concern loss attributable to LOT: cancellation; replacement travel in the original cabin or on another carrier; or inability to provide the upgrade after an aircraft change or a delayed connection that makes you miss the upgraded flight.

Important unknowns

  • The source does not establish the outcome of an individual request. Confirm current instructions with the airline; the effective date of these provisions is not established.

What to do next

  1. Identify the account

    On a replacement LOT flight, a higher cabin may still be provided if seats are available. Establish which cabin the alternative actually preserves before treating the upgrade as lost.

  2. Use the official recovery route

    An upgrade refund that is due returns to the credit card used to pay for it, in the original currency. Identify that payment when raising the request; this rule does not calculate your base-ticket refund.

Sources and last checked