How can I cancel a flight with Korean Air?

Start with the place of purchase: Korean Air handles an eligible direct ticket, while an agency-issued ticket returns to that agency. The fare conditions, refund fee, no-show state and original payment route determine the result; the observed U.S. 24-hour exception is conditional on a qualifying direct booking made at least one week before departure.

What this answer depends on

  • Confirm place of purchase in the exact booking before submitting.
  • Confirm ticket issuer in the exact booking before submitting.
  • Confirm fare conditions in the exact booking before submitting.
  • Confirm used travel in the exact booking before submitting.
  • Confirm no-show state in the exact booking before submitting.
  • Confirm U.S. timing conditions in the exact booking before submitting.
  • Confirm original payment in the exact booking before submitting.

Important exceptions

  • Issuer or operating carrier alone does not replace the place-of-purchase check.
  • The observed U.S. 24-hour branch and payment commitments must not be generalized to every market.

Important unknowns

  • Seller or merchant: check the live booking or cancellation result before confirming.
  • Who issued the ticket: check the live booking or cancellation result before confirming.
  • Flight only or package: check the live booking or cancellation result before confirming.
  • Operating carrier: check the live booking or cancellation result before confirming.
  • Fare or award product: check the live booking or cancellation result before confirming.
  • Booking time: check the live booking or cancellation result before confirming.
  • Departure time: check the live booking or cancellation result before confirming.
  • Unused or partly used segments: check the live booking or cancellation result before confirming.
  • Check in or no show state: check the live booking or cancellation result before confirming.
  • Payment method: check the live booking or cancellation result before confirming.
  • Point of sale and jurisdiction: check the live booking or cancellation result before confirming.
  • Live cancellation result: check the live booking or cancellation result before confirming.

What to do next

  1. Use the receipt to identify whether Korean Air or a travel agent issued and charged the ticket.

  2. Read the fare conditions and determine whether travel is wholly unused or already partly used.

  3. Cancel before departure where possible and check whether a refund fee or separate no-show penalty is shown.

  4. If using the U.S. customer-service-plan branch, verify direct purchase, request within 24 hours and first departure at least seven days away.

  5. Submit through the correct seller only after the refund scope and original payment route are displayed.

Sources and last checked