JAL international arrival baggage: forgotten suitcase, wrong bag or cabin property?

These JAL Group procedures address different situations. For a codeshare operated by another airline, contact that operator.

Important unknowns

  • The source does not establish the outcome of an individual request. Confirm current instructions with the airline; the effective date of these provisions is not established.

What to do next

  1. Identify the account

    Took someone else’s bag? Return immediately to the arrival airport and tell staff.

  2. Use the official recovery route

    Left your checked suitcase uncollected? Contact the arrival airport immediately. For personal customs clearance, arrange the return with staff and bring your passport. For clearance on your behalf, send the original clearance request form, plus clear copies of the passport photo and entry-stamp pages. A photocopied form is insufficient. This can take several days; shipment after clearance is payment-on-delivery.

  3. Keep your request focused

    Left an item onboard? Contact the arrival airport. Property from terminal facilities may instead be held by the airport or police. Found-property delivery is also payment-on-delivery. Identify where you last had the item before choosing a route.

Sources and last checked