Finnair damaged special baggage: distinguish equipment from its bag

Report damage online or at Arrival Service within seven days after the flight. Normal wear that does not affect usability is excluded. Keep the damaged item and documents until the request is resolved.

Important unknowns

  • The source does not establish the outcome of an individual request. Confirm current instructions with the airline; the effective date of these provisions is not established.

What to do next

  1. Identify the account

    In Finland, Lastentarvike stores evaluate and repair strollers; Golf Center stores handle golf equipment. Dolfi1920 can also evaluate or repair strollers and golf bags.

  2. Use the official recovery route

    The equipment distinction matters: Dolfi1920 handles backpacks, sports bags and ski bags, but does not repair sports equipment, musical instruments or wheelchairs. A repair route for a golf bag is not automatically a route for the clubs inside.

  3. Keep your request focused

    If you use another repairer, keep receipts for an insurance request or Finnair’s feedback and compensation form. Submitting those receipts does not itself guarantee reimbursement.

Sources and last checked