EVA unused prepaid baggage: separate the use period from the refund deadline

Choose the booking action that matches your request and call an independent travel service directly. You can read the airline guide below instead.

Any telephone options shown here are for new bookings, flight changes or cancellations only. They are not baggage-claim, loyalty-account or refund-status support.

Prefer to read first? Open the guide below

Practical guidance for this specific request. Flight Help is independent, cannot access your account, and is not the airline.

EVA unused prepaid baggage: separate the use period from the refund deadline

For existing prepaid baggage you have not used, find the purchase date and receipt. EVA states a one-year use period and a two-year refund-request period for unused allowance. Both run from purchase. Passing the use period is therefore different from reaching the published refund deadline.

Important unknowns

The source does not establish the outcome of an individual request. Confirm current instructions with the airline; the effective date of these provisions is not established.

What to do next

Identify the account
Request the refund through the original purchase channel. If it cannot be processed online, contact the local EVA Reservation Center with the purchase reference and details of the unused allowance.
Use the official recovery route
These terms concern ordinary prepaid baggage for a ticket beginning 695 on an EVA-operated flight. Infant tickets, pets, oversized or overweight baggage and sports equipment are excluded from this product. It is limited to the original purchaser and cannot be transferred to another passenger.

Sources and last checked

EVA Air — official guidancehttps://www.evaair.com/en-au/fly-prepare/baggage/excess-baggage-and-other-optional-fees/Source rechecked 27 October 2026 (Moscow); effective date not established

EVA unused prepaid baggage: separate the use period from the refund deadline

Choose the booking action that matches your request and call an independent travel service directly. You can read the airline guide below instead.

Any telephone options shown here are for new bookings, flight changes or cancellations only. They are not baggage-claim, loyalty-account or refund-status support.

Prefer to read first? Open the guide below

Practical guidance for this specific request. Flight Help is independent, cannot access your account, and is not the airline.

What to do next

Identify the account

Request the refund through the original purchase channel. If it cannot be processed online, contact the local EVA Reservation Center with the purchase reference and details of the unused allowance.

Use the official recovery route

These terms concern ordinary prepaid baggage for a ticket beginning 695 on an EVA-operated flight. Infant tickets, pets, oversized or overweight baggage and sports equipment are excluded from this product. It is limited to the original purchaser and cannot be transferred to another passenger.

EVA unused prepaid baggage: separate the use period from the refund deadline

Questions about EVA Air booking or changes?

Call for booking, change or cancellation assistance

EVA unused prepaid baggage: separate the use period from the refund deadline

Important unknowns

What to do next

Sources and last checked

EVA unused prepaid baggage: separate the use period from the refund deadline

Questions about EVA Air booking or changes?

Call for booking, change or cancellation assistance

EVA unused prepaid baggage: separate the use period from the refund deadline

Important unknowns

What to do next

Sources and last checked