How can I cancel a flight with EVA Air?

Use EVA Air's web-refund tool only for a supported direct transaction; an agency ticket returns to the agent. Submit each flight ticket or ancillary document separately, review deductions for used travel and applicable fees, and use the distinct irregular-event branch when EVA changed or cancelled the flight.

What this answer depends on

  • Confirm direct or agency purchase in the exact booking before submitting.
  • Confirm ticket or ancillary document in the exact booking before submitting.
  • Confirm used portions in the exact booking before submitting.
  • Confirm refund and no-show fees in the exact booking before submitting.
  • Confirm original payment in the exact booking before submitting.
  • Confirm U.S. timing scope in the exact booking before submitting.
  • Confirm voluntary or irregular event in the exact booking before submitting.

Important exceptions

  • The U.S. 24-hour timing branch is not a global EVA rule and all of its itinerary and purchase conditions must match.
  • Flight irregularity or an extraordinary event uses a separate form and must not be processed as an ordinary voluntary refund.

Important unknowns

  • Seller or merchant: check the live booking or cancellation result before confirming.
  • Who issued the ticket: check the live booking or cancellation result before confirming.
  • Flight only or package: check the live booking or cancellation result before confirming.
  • Operating carrier: check the live booking or cancellation result before confirming.
  • Fare or award product: check the live booking or cancellation result before confirming.
  • Booking time: check the live booking or cancellation result before confirming.
  • Departure time: check the live booking or cancellation result before confirming.
  • Unused or partly used segments: check the live booking or cancellation result before confirming.
  • Check in or no show state: check the live booking or cancellation result before confirming.
  • Payment method: check the live booking or cancellation result before confirming.
  • Point of sale and jurisdiction: check the live booking or cancellation result before confirming.
  • Live cancellation result: check the live booking or cancellation result before confirming.

What to do next

  1. Confirm that EVA's website, app or supported reservation channel issued the ticket; otherwise contact the issuing agent.

  2. Identify whether the request concerns a flight ticket or an ancillary electronic document and retrieve each document separately.

  3. Check used segments, refund rules, no-show state and any booking-service or change charges before submitting.

  4. Verify that the eligible return goes to the original card or bank account used for purchase.

  5. If relying on the observed U.S. 24-hour branch, verify both purchase within 24 hours and first departure at least 168 hours away.

Sources and last checked