What should I do about lost or delayed baggage involving British Airways?

Report the bag problem to British Airways as soon as possible and keep the report number, baggage tag and receipts. Use the airline's official tracker or claim process for the next step.

What to do next

  1. Open the BA case

    Use the official delayed-baggage page with the exact report reference and traveler details.

  2. Verify the tagged bag

    Match each baggage tag to the bag included in the case.

  3. Keep necessary-expense receipts

    Preserve itemized records without promising that BA will approve a particular expense.

  4. Follow the case outcome

    Track delivery and use the case-specific BA follow-up instead of starting a duplicate report.

More booking questions

How does British Airways track an already reported delayed bag?

Use British Airways' online reporting and tracking process with the case details created for the bag problem.

Confirm before booking

  • Confirm for this trip: Open the BA case.

Checked againstBritish Airways delayed baggage reporting

Which BA case and expense records should be retained?

Retain the report reference, baggage tags and receipts for necessary expenses connected with the delay.

Confirm before booking

  • Confirm for this trip: Verify the tagged bag.

Checked againstBritish Airways delayed baggage reporting

What should happen before escalating a BA baggage case?

Check the current case and delivery status first, then use the follow-up route BA provides for that reported case.

Confirm before booking

  • Confirm for this trip: Keep necessary-expense receipts.

Checked againstBritish Airways delayed baggage reporting

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