Avianca non-refundable ticket: ask about unused taxes separately

If you cannot reschedule a non-refundable ticket, Avianca says you may request a refund of applicable taxes for unused segments. This does not establish a refund of the fare or every charge on the receipt.

Important unknowns

  • The source does not establish the outcome of an individual request. Confirm current instructions with the airline; the effective date of these provisions is not established.

What to do next

  1. Identify the account

    Identify the unused flights and ask for an itemized assessment: which taxes qualify, which deductions apply and what net amount would be returned. An additional processing fee may reduce the refund.

  2. Use the official recovery route

    Tax, fee and charge refunds depend on local legislation. Some must be requested directly from the relevant tax authority, without Avianca deciding the outcome. Ask where each unresolved item must be submitted.

  3. Keep your request focused

    For a ticket bought through an agency, begin the ticket-refund request with that agency. Direct purchasers can use Avianca's refund form. Keep the request details and response for follow-up.

Sources and last checked