How can I cancel a flight with Austrian Airlines?

For a supported ticket bought directly from Austrian Airlines, open My bookings and look for Cancel/refund no later than two hours before departure. Select the exact passenger, review the fare-based amount shown before confirmation, and return an agency or third-party ticket to its seller.

What this answer depends on

  • Confirm seller and issuer in the exact booking before submitting.
  • Confirm hours to departure in the exact booking before submitting.
  • Confirm selected passengers in the exact booking before submitting.
  • Confirm fare conditions in the exact booking before submitting.
  • Confirm used segments in the exact booking before submitting.
  • Confirm displayed refund amount in the exact booking before submitting.
  • Confirm original payment in the exact booking before submitting.
  • Confirm voluntary or airline-caused reason in the exact booking before submitting.

Important exceptions

  • A button in My bookings does not mean the whole fare is refundable; the previewed amount and fare conditions control.
  • Austrian-caused cancellation or delay belongs to a separate remedy path and should not be converted into a voluntary cancellation first.

Important unknowns

  • Seller or merchant: check the live booking or cancellation result before confirming.
  • Who issued the ticket: check the live booking or cancellation result before confirming.
  • Flight only or package: check the live booking or cancellation result before confirming.
  • Operating carrier: check the live booking or cancellation result before confirming.
  • Fare or award product: check the live booking or cancellation result before confirming.
  • Booking time: check the live booking or cancellation result before confirming.
  • Departure time: check the live booking or cancellation result before confirming.
  • Unused or partly used segments: check the live booking or cancellation result before confirming.
  • Check in or no show state: check the live booking or cancellation result before confirming.
  • Payment method: check the live booking or cancellation result before confirming.
  • Point of sale and jurisdiction: check the live booking or cancellation result before confirming.
  • Live cancellation result: check the live booking or cancellation result before confirming.

What to do next

  1. Confirm whether Austrian Airlines or a third party sold and issued the ticket.

  2. Retrieve the booking and check whether Cancel/refund is available before the two-hour cutoff.

  3. Choose only the passenger or passengers who should stop travelling and verify any booking split.

  4. Read the fare conditions and identify every flown segment, because both change the calculation.

  5. Review the displayed fare, tax, fee and original-payment result before confirming.

Sources and last checked