Asiana payment changes: refund the old ticket before purchasing again

A purchased Asiana ticket cannot simply switch between cash and card, card types or installment plans. Before boarding, the published replacement process requires the old ticket’s full refund to be processed first, followed by a new purchase using the intended payment.

Important unknowns

  • The source does not establish the outcome of an individual request. Confirm current instructions with the airline; the effective date of these provisions is not established.

What to do next

  1. Identify the account

    Before cancelling, ask the original purchase point or Asiana to check your ticket’s refund conditions, applicable fees and the replacement fare. The refund transaction can incur fare-rule fees, and the new ticket may cost a different amount. Establish the actual permitted outcome before authorizing either transaction.

  2. Use the official recovery route

    Once travel is completed, Asiana does not allow changing the payment method or card.

Sources and last checked