When may a traveler qualify for a flight refund from ANA?

For an ANA international-flight refund, verify whether the document is an ANA-issued ticket number beginning with 205 or a covered EMD, then check booking channel, payment method and used segments. This scope does not establish eligibility for domestic travel or another airline's ticket.

What this answer depends on

  • ANA's online cancellation and refund path excludes some upgraded, agency, group-split and payment-specific reservations.
  • The international involuntary path checks for covered ANA-issued 205 tickets or EMDs; another issuer requires a different path.
  • When travel has started, an involuntary refund is based on unused value rather than automatically returning the whole original fare.
  • The delivery method depends on the original payment type, such as card, cash, ANA SKY COINS or PayPal.

Important exceptions

  • The result may differ depending on ana issued vs other issuer.
  • The result may differ depending on direct vs agent.
  • The result may differ depending on involuntary vs voluntary.
  • The result may differ depending on online eligible vs assisted.
  • The result may differ depending on unused vs partially used.
  • The result may differ depending on ticket vs emd.

Important unknowns

  • Who charged you for the ticket: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Who issued the ticket: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Where the ticket was bought and which rules apply: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Cause of change: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Accepted alternative: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Fare product: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Departure time: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Used segments: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Payment method: Check the exact ticket, itinerary and current official refund process before relying on an answer.
  • Live refund or credit result: Check the exact ticket, itinerary and current official refund process before relying on an answer.

What to do next

  1. Find the receipt and identify who charged you, ticket issuer and original seller.

  2. Retrieve the exact reservation and record every airport and operating airline.

  3. Separate an airline-caused cancellation or significant itinerary change from a voluntary cancellation.

  4. Check whether an offered alternative, credit, voucher or rebooking was accepted.

  5. Identify the fare product, booking time, departure time, and whether any segment or paid service was used.

  6. Apply only the jurisdiction and airline policy whose scope matches the ticket and itinerary.

  7. Compare refund-to-original-payment, credit, voucher and tax-only outcomes without treating them as equivalent.

  8. Review which passengers, segments and extras will be cancelled before submitting the official request; save the confirmation.

Sources and last checked