How can I cancel a flight with ANA?

For an eligible ANA-issued international cash ticket, use the official cancellation flow before its deadline and read the fare-specific result. ANA's observed Japan-English instructions generally set the web deadline at 24 hours before departure, but agency tickets, award tickets, partial-party requests, upgraded itineraries and some payment contexts need another path.

What this answer depends on

  • Confirm fare deadline in the exact booking before submitting.
  • Confirm whole or partial party in the exact booking before submitting.
  • Confirm upgrade and payment exclusions in the exact booking before submitting.

Important exceptions

  • These observed instructions are for ANA international tickets on the Japan-English page, not every domestic or point-of-sale workflow.
  • Award-ticket rules must not be inferred from the cash-ticket cancellation page.

Important unknowns

  • Operating carrier: check the live booking or cancellation result before confirming.
  • Fare or award product: check the live booking or cancellation result before confirming.
  • Booking time: check the live booking or cancellation result before confirming.
  • Departure time: check the live booking or cancellation result before confirming.
  • Unused or partly used segments: check the live booking or cancellation result before confirming.
  • Check in or no show state: check the live booking or cancellation result before confirming.
  • Payment method: check the live booking or cancellation result before confirming.
  • Point of sale and jurisdiction: check the live booking or cancellation result before confirming.
  • Live cancellation result: check the live booking or cancellation result before confirming.

What to do next

  1. Identify whether the ticket is an ANA cash ticket, an award ticket or an agency-issued ticket.

  2. For an eligible direct cash ticket, retrieve the reservation and check the fare deadline; do not assume the general 24-hour-before-departure limit overrides stricter fare rules.

  3. Verify whether the whole travelling party is cancelling and whether the itinerary was upgraded.

  4. Check whether the original payment context is supported by the online refund flow.

  5. Proceed only when the official channel shows the affected itinerary and outcome; otherwise use the appropriate ANA or agency servicing route.

More booking questions

What should I verify about international ticket scope before cancelling with All Nippon Airways?

Confirm international ticket scope in the exact booking before submitting.

Confirm before booking

  • Seller or merchant: check the live booking or cancellation result before confirming.

Checked againstANA international cancellations and refunds

What should I verify about cash or award product before cancelling with All Nippon Airways?

Confirm cash or award product in the exact booking before submitting.

Confirm before booking

  • Who issued the ticket: check the live booking or cancellation result before confirming.

Checked againstANA international cancellations and refunds

Who should handle cancellation of this All Nippon Airways ticket?

Confirm direct or agency issue in the exact booking before submitting.

Confirm before booking

  • Flight only or package: check the live booking or cancellation result before confirming.

Checked againstANA international cancellations and refunds

Sources and last checked