ANA refund while abroad: check purchase country and currency

For a voluntary refund of an ANA-issued international ticket or EMD beginning with 205, identify where and how it was bought. Another issuing carrier handles its own documents.

Important unknowns

  • The source does not establish the outcome of an individual request. Confirm current instructions with the airline; the effective date of these provisions is not established.

What to do next

  1. Identify the account

    ANA refunds in local currency, and currency restrictions may prevent processing outside the purchase country. An overseas counter purchase normally returns to ANA's city office in that country. Agency purchases go to the original agency. ANA website purchases can use its website or phone service; phone purchases use ANA's phone service in the purchase country.

  2. Use the official recovery route

    In Japan, international airport counters cannot process large cash refunds; contact ANA Japan by phone. The policy does not specify a threshold here. Confirm the servicing route and fare-specific refund assessment before visiting a counter. These routing rules do not establish refund eligibility.

Sources and last checked