ANA disruption expenses: match the cost to the covered situation

Choose the booking action that matches your request and call an independent travel service directly. You can read the airline guide below instead.

Any telephone options shown here are for new bookings, flight changes or cancellations only. They are not baggage-claim, loyalty-account or refund-status support.

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Practical guidance for this specific request. Flight Help is independent, cannot access your account, and is not the airline.

ANA disruption expenses: match the cost to the covered situation

ANA's expense policy covers listed situations attributable to ANA; weather or airport congestion costs fall to passengers under this policy.

Important unknowns

The source does not establish the outcome of an individual request. Confirm current instructions with the airline; the effective date of these provisions is not established.

What to do next

Identify the account
Identify the relevant situation: replacement departure on another day requiring accommodation or related transport because scheduled public transport is unavailable; a missed connection after late arrival requiring accommodation; or late-night arrival without scheduled public transport, requiring accommodation or transport to the destination. Each listed situation has a JPY 15,000 maximum. Do not multiply that figure into a daily allowance or assume the limits can be added together.
Use the official recovery route
Keep receipts. ANA asks that expenses be settled within 30 days of the reserved flight's scheduled departure. Confirm the submission method with ANA through its official expense instructions.

Sources and last checked

ANA — Accommodation and transportation expenseshttps://www.ana.co.jp/en/sg/plan-book/support/refunds-and-rebooking/expenses/Source rechecked 27 October 2026 (Moscow); effective date not established

ANA disruption expenses: match the cost to the covered situation

Choose the booking action that matches your request and call an independent travel service directly. You can read the airline guide below instead.

Any telephone options shown here are for new bookings, flight changes or cancellations only. They are not baggage-claim, loyalty-account or refund-status support.

Prefer to read first? Open the guide below

Practical guidance for this specific request. Flight Help is independent, cannot access your account, and is not the airline.

What to do next

Identify the account

Identify the relevant situation: replacement departure on another day requiring accommodation or related transport because scheduled public transport is unavailable; a missed connection after late arrival requiring accommodation; or late-night arrival without scheduled public transport, requiring accommodation or transport to the destination. Each listed situation has a JPY 15,000 maximum. Do not multiply that figure into a daily allowance or assume the limits can be added together.

Use the official recovery route

Keep receipts. ANA asks that expenses be settled within 30 days of the reserved flight's scheduled departure. Confirm the submission method with ANA through its official expense instructions.

ANA disruption expenses: match the cost to the covered situation

Questions about ANA booking or changes?

Call for booking, change or cancellation assistance

ANA disruption expenses: match the cost to the covered situation

Important unknowns

What to do next

Sources and last checked

ANA disruption expenses: match the cost to the covered situation

Questions about ANA booking or changes?

Call for booking, change or cancellation assistance

ANA disruption expenses: match the cost to the covered situation

Important unknowns

What to do next

Sources and last checked