ANA changed ticket refund: keep the earlier fare rules

Before voluntarily cancelling a changed ANA international paid ticket, gather the original fare conditions as well as every subsequent exchange confirmation. ANA applies the strictest refund rules among the fares used after a reservation change. A more flexible label on the latest ticket therefore does not establish that the whole exchanged ticket is refundable.

Important unknowns

  • The source does not establish the outcome of an individual request. Confirm current instructions with the airline; the effective date of these provisions is not established.

What to do next

  1. Identify the account

    Ask the seller to identify the controlling restriction and calculate the refund for your actual travel history before you confirm cancellation. Supply the ticket number, original itinerary, exchange documents and any sectors already flown. ANA-issued international ticket numbers begin with 205; another issuer uses its own servicing route. Fare conditions can prevent a refund, and a booking change alone does not establish an amount payable.

Sources and last checked