ANA assisted ticket change: when the handling charge is waived

Before accepting an ANA change quote, separate the handling charge from any fare, tax or other charge difference. Fare rules still determine whether the ticket can be changed.

Important unknowns

  • The source does not establish the outcome of an individual request. Confirm current instructions with the airline; the effective date of these provisions is not established.

What to do next

  1. Identify the account

    For ANA phone service or an international airport counter in Japan, the standard handling charge is per passenger and ticket, including a ticket with multiple sectors. ANA waives that charge when both conditions hold: there is no fare, tax or other charge difference, and the route does not change. A same-route change alone is insufficient.

  2. Use the official recovery route

    If the fare specifies a higher handling fee, ANA charges that higher amount instead of adding the standard charge to it. Eligible online exchanges waive the exchange service charge, but can still involve fare or tax differences.

Sources and last checked