How can I cancel a flight with Air New Zealand?

For a direct booking with an eligible flexi fare, use Manage booking or an Air New Zealand assisted channel and review the cancellation result. A non-refundable ticket remains non-refundable unless applicable law says otherwise, while an agency booking returns to the agent and value paid with a prior credit can come back as credit.

What this answer depends on

  • Confirm prior credit in the exact booking before submitting.
  • Confirm used travel in the exact booking before submitting.
  • Confirm cancellation fee in the exact booking before submitting.
  • Confirm cash or credit result in the exact booking before submitting.
  • Confirm voluntary or disruption reason in the exact booking before submitting.

Important exceptions

  • Buying a refundable fare with an existing credit does not necessarily turn the credited portion into cash.
  • Air New Zealand disruption and jurisdictional refund rights are separate from a traveler choosing not to travel.

Important unknowns

  • Operating carrier: check the live booking or cancellation result before confirming.
  • Fare or award product: check the live booking or cancellation result before confirming.
  • Booking time: check the live booking or cancellation result before confirming.
  • Departure time: check the live booking or cancellation result before confirming.
  • Unused or partly used segments: check the live booking or cancellation result before confirming.
  • Check in or no show state: check the live booking or cancellation result before confirming.
  • Payment method: check the live booking or cancellation result before confirming.
  • Point of sale and jurisdiction: check the live booking or cancellation result before confirming.
  • Live cancellation result: check the live booking or cancellation result before confirming.

What to do next

  1. Identify the seller, fare name, point of origin, destination and any prior credit used to pay.

  2. For a supported direct flexi fare, retrieve the itinerary in Manage booking without confirming.

  3. Read the original fare conditions and establish whether the ticket or any credit has already been partly used.

  4. Use the travel agent for an agency-issued ticket and check local-law rules separately where relevant.

  5. Compare cash, returned-credit, fee and remaining-validity results before cancelling.

More booking questions

Who should handle cancellation of this Air New Zealand ticket?

Confirm seller and issuer in the exact booking before submitting.

Confirm before booking

  • Seller or merchant: check the live booking or cancellation result before confirming.

Checked againstAir New Zealand credit and refund informationAir New Zealand manage bookings

What should I verify about fare name before cancelling with Air New Zealand?

Confirm fare name in the exact booking before submitting.

Confirm before booking

  • Who issued the ticket: check the live booking or cancellation result before confirming.

Checked againstAir New Zealand credit and refund informationAir New Zealand manage bookings

What should I verify about origin and destination before cancelling with Air New Zealand?

Confirm origin and destination in the exact booking before submitting.

Confirm before booking

  • Flight only or package: check the live booking or cancellation result before confirming.

Checked againstAir New Zealand credit and refund informationAir New Zealand manage bookings

Sources and last checked