Air New Zealand lost property: identify who holds it and prepare collection proof

Start with where the item was left. For an Air New Zealand aircraft or lounge, use the airline’s online lost-property report. For a gate, check-in area or another airport location, contact the airport company.

Important unknowns

  • The source does not establish the outcome of an individual request. Confirm current instructions with the airline; the effective date of these provisions is not established.

What to do next

  1. Identify the account

    If Air New Zealand finds your item, it will contact you with retrieval instructions. Found items are held for one month, so respond to those instructions and prepare confirmation of ownership and photo identification for collection.

  2. Use the official recovery route

    If you need to pursue an insurance claim, Air New Zealand can provide a supporting letter. That letter supports your claim; it does not itself confirm an insurer’s payment.

Sources and last checked