Aer Lingus serious illness: which refund evidence and deadline apply?

If you or someone in your booking party needs to cancel because of serious illness, use Aer Lingus’s serious-illness refund form at least two hours before scheduled departure.

Important unknowns

  • The source does not establish the outcome of an individual request. Confirm current instructions with the airline; the effective date of these provisions is not established.

What to do next

  1. Identify the account

    Prepare either a hospital letter confirming unexpected admission during your travel dates, or a doctor’s letter confirming a terminal diagnosis and inability to travel for the foreseeable future. An ordinary sick note does not establish either stated circumstance.

  2. Use the official recovery route

    For common illnesses such as chickenpox or gastroenteritis, the airline suggests checking with your insurer. If you want to change the flight instead, contact support.

  3. Keep your request focused

    Submitting a medical refund request is not confirmation of approval.

Sources and last checked